Delivery Options: Virtual, Classroom

Length: 3.5 hours

Tuition: $349Includes electronic course materials, certificate, and access to our online customer library and customer workshops

WHO SHOULD ATTEND

All government employees are eligible to attend this course.

WHY YOU SHOULD ATTEND

These are changing and complicated times in today’s workforce. This course improves on-the-job decision making and clarifies complex situations. The small class size allows one-on-one guidance from our expert instructor as you discover an easy-to-use method to solve problems and boost this essential skill.

COURSE CONTENT

  • Discover how the 7 KEY STEPS provide a process to de-mystify complex situations.
  • Identify ADAPTATIONS that may be necessary for SUCCESS at work.
  • CONNECT elements of the model to your COMMUNITY & CULTURAL context.
  • Apply the decision-making model to implement specific ACTIONS in each of the 7 steps leading you to INNOVATIVE SOLUTIONS.
  • COACH others to select and use the appropriate problem-solving METHODS.
  • Explore and implement our M.A.P. for HABIT FORMING and LIFELONG LEARNING.

WHEN AND WHERE

This course is currently a virtual instructor-led training. Choose ONE of the following dates and times:

 

Your agency may pay for this job-related training.
Complete your agency’s training form, and submit it for approval.

Click on course flyer to download and share with colleague(s).

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